Patient Rights & Records

Flim Boyd Counseling is committed to transparency, client rights, and ethical professional care. The following information explains how to request records, how to contact licensing authorities, and how to file a complaint if needed.

This information is provided in accordance with Texas Health & Safety Code §181.103 and related consumer protection requirements.

Requesting Your Health Care Records

Clients have the right to request access to their health care records.

To request your records, please contact the practice directly:

Flim Boyd Counseling
Phone: 281-824-3239

Requests for records may require written authorization to protect your privacy. Additional processing time may be required in accordance with applicable privacy laws.

Licensing and Regulatory Authority

Dr. Crecenra Boyd is licensed by the Texas Behavioral Health Executive Council (BHEC).

The Texas Behavioral Health Executive Council oversees professional licensing and handles complaints regarding licensed behavioral health professionals in Texas.

Texas Behavioral Health Executive Council (BHEC)
Phone: (512) 305-7700
Website:
https://bhec.texas.gov

To file a complaint:
https://bhec.texas.gov/file-a-complaint

Filing a Privacy or Civil Rights Complaint

If you believe your privacy rights have been violated, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR).

U.S. Department of Health & Human Services – Office for Civil Rights
Phone: 1-800-368-1019
Website:
https://www.hhs.gov/ocr/complaints

Texas Health and Human Services Privacy Complaints

Privacy complaints regarding Texas health services may also be submitted to the Texas Health and Human Services Commission.

Texas Health and Human Services Commission
Phone: 1-800-252-8154
Website:
https://www.hhs.texas.gov

Insurance or Billing Complaints

For concerns related to insurance coverage or billing disputes, you may contact the Texas Department of Insurance.

Texas Department of Insurance
Phone: 1-800-252-3439
Website:
https://www.tdi.texas.gov